Ticketmaster is a ripoff
Generally speaking, I go to concerts where you pay cash at the door and get change from a twenty--but someone special has a birthday coming up, and Stevie Wonder is coming to town.
Do you know how much Ticketmaster charges to place an order online? Well, there's a "convenience charge" of $12.45 per ticket, plus a $5.15 order processing fee, plus $2.50 for the privilege of printing my receipt. That's a total of $32.55, or 27% of the cost of the tickets. A 27% markup for a service that failed the first time I logged in, sending me back to the end of the line.
These days, any schmo with a website can take secure orders online for next to nothing.
Amazon.com doesn't charge me a separate "convenience fee" to pick out a physical product from an inventory of millions of items. And they throw in the receipt for free, like everyone else in the capitalist system.